Structure Your Organisation.
Empower Your Teams.

Team Service gives social care providers a single place to build and manage their organisational structure — from whole-organisation teams down to shift-level groups, with full membership history and role-based access.

  • Build hierarchical team structures that mirror your real organisation
  • Assign staff and people you support to any team
  • Define roles and responsibilities within each team
  • Track membership over time with a full history log
  • Integrates with your Staff Service and People Service
  • Role-based access control per team and organisation
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Team collaboration in a modern workplace

One service. Every team in your organisation.

From care clusters and shift groups to whole-service departments — Team Service handles any structure, at any scale.

Everything you need to manage team structure

Flexible Team Hierarchies

Create teams for every layer of your organisation — departments, care clusters, shift teams, project groups. Nest them inside each other to mirror the way you actually work.

Parent-child relationships give managers clear visibility up and down the structure.

Staff & People Assignment

Assign staff members and people you support to the teams they belong to. Record start dates, roles within the team, and primary team designation.

Full membership history means you always know who was in which team and when.

Multi-Service Integration

Team Service is designed to work alongside your Staff Service and People Service. Staff names and references stay in sync automatically whenever they change.

API-first architecture means any authorised service can query team data in real time.

Built for social care

Every feature designed around the real-world needs of care organisations.

Unlimited Hierarchy Depth

Build as many levels of team nesting as your organisation requires — from a single team to a complex multi-tier structure.

Flexible Team Types

Define your own team types — staff-only, mixed, shift-based — and configure which types appear in which parts of your system.

Team Roles

Create roles specific to your organisation — Team Lead, Key Worker, Support Manager — and assign them to members within each team.

Membership History

Every membership change is logged with dates. See who left a team, when, and who replaced them — a complete audit trail.

Open REST API

Query teams and members via a documented REST API. Secure API key authentication lets other services access data safely.

Multi-Organisation

Run multiple organisations from a single instance, each with their own teams, types, roles, and settings completely isolated.

A structure that reflects how you work

No two care organisations work the same way. Team Service lets you build exactly the structure yours uses — whether that's home care patches, residential houses, day service groups, or a mix of all three.

Teams can contain both staff and the people you support, or be staff-only, depending on how your organisation is set up. Team types make this flexible and easy to configure.

Professional reviewing organisational structure

Know who's in every team, at every moment

Staff move between teams. People move between care arrangements. Team Service tracks all of it — recording join dates, leaving dates, and roles within each team.

When you need to know who was responsible for a particular team at a particular time, the history is there. Not just who's current — who was there before, and for how long.

Team discussion around a table

Connected to the rest of your digital ecosystem

Team Service is built to be one part of a connected system. It reads staff data from your Staff Service and people data from your People Service, keeping displayed names and references in sync without duplicating records.

Any system that needs team data — reporting tools, scheduling apps, digital IDs — can query the API with a secure key. You control which external services have access and for which organisation.

Digital integration and connected systems

Ready to organise your teams?

Sign in to get started, or get in touch if you'd like to find out more about how Team Service can work for your organisation.

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